Terms and conditions Version dated 9 November 2026 POLONA SVETOVANJE, STORITEV, TRGOVINA IN TURIZEM D.O.O. Strmec pri Leskovcu 48, 2285 Zgornji Leskovec, Slovenija trgovina@polonadoo.si +386 2 763 00 07 VAT ID: SI34057315 Company registration number: 2158183 Okrožno sodišče Ptuj Called-up share capital: 8.986,00 EUR Products and information Pletenine offers handmade products of different kinds. Products in the regular collection are already made. Each listing describes its materials, dimensions, price and availability. Handmade production does not in itself limit your rights. Images labelled AI are virtual presentations; the description and actual product photographs determine the product characteristics. Prices and payment Prices are in EUR and include VAT. Shipping is listed separately and the full total is shown before submission. Available payment methods are shown at checkout: card through Stripe and cash on delivery for shipping within Slovenia. Cash on delivery carries the surcharge in the current public Pošta Slovenije tariff. It is shown separately when choosing payment and included in the full total before order confirmation. Enter card details directly on Stripe. Ordering and contract formation Before submitting, you can check and correct items, quantities, address, shipping, payment method and total. The order button submits a binding order with an obligation to pay. For card payments the contract is concluded once payment is successfully confirmed; a reservation or return from Stripe does not confirm payment. For cash on delivery the contract is concluded when the shop confirms acceptance on the page showing your order number; you pay on delivery. Cash-on-delivery order acceptance is not a receipt of payment. Orders are stored electronically; request a copy by email. Terms and the withdrawal form can be downloaded or printed. Guest checkout is available in Slovenian, English and German. Dispatch and delivery In-stock items are dispatched within two working days after confirmed card payment or placement of a cash-on-delivery order. Saturdays, Sundays and Slovenian public holidays are not working days. This is a dispatch deadline, not a guaranteed arrival date. Pošta Slovenije delivers to countries offered in the basket. Shipping charges depend on country, chargeable weight and parcel count and are shown before ordering. Cash on delivery is available only for shipping within Slovenia. Collection is available only when expressly offered. We contact you about delays; statutory non-delivery rights remain unchanged. Custom-made products Custom production is available by agreement. Email trgovina@polonadoo.si with the product type, measurements and wishes such as colour or material. Before a binding custom order, we agree in writing on the specification, final price including shipping, payment method and production or delivery deadline. An enquiry alone is not a binding order. The in-stock dispatch deadline does not apply to custom production. Consumer right of withdrawal For already-made products, consumers may notify us of withdrawal without giving a reason within 14 days of receiving the goods. For separate deliveries under one order, the period runs from receipt of the last item. Send notice to trgovina@polonadoo.si or our postal address. You may use the form below or any other unequivocal statement; the form is optional. Return or hand over the goods within 14 days after notifying us. You bear the direct return costs for a standard change-of-mind withdrawal. Return address: Polona d.o.o., Strmec pri Leskovcu 48, 2285 Zgornji Leskovec, Slovenia. Refunds and inspection We reimburse payments, including the cost of the least expensive standard delivery we offered, within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence of dispatch, whichever is earlier. Refunds use the original payment method unless expressly agreed otherwise at no cost to you. You may inspect the product as needed to establish its nature, characteristics and functioning, but are liable for diminished value caused by further handling. Original packaging is not a condition for withdrawal; please pack the product safely. Customisation exception The 14-day no-reason withdrawal right does not apply to goods made to the consumer’s exact specifications and personalised needs where the statutory exception applies. We inform you of this before a binding order. The exception does not automatically cover all handmade goods or an item merely produced after an order is placed. Rights concerning lack of conformity also apply to custom-made goods. Lack of conformity and damage The seller is liable for non-conformity present on delivery that becomes apparent within two years. Notify us within two months of discovering it, describe the issue and allow inspection. You can normally first request free repair or replacement within the statutory limits. Conformity must be restored within 30 days, with a justified extension of at most 15 days notified before the original deadline. Where legal conditions apply, you may request a price reduction or terminate the contract. If non-conformity appears less than 30 days after delivery, you may terminate and request reimbursement. Termination is unavailable for a minor lack of conformity. The seller bears the necessary costs of remedying non-conformity. Report transit damage promptly; a carrier report is helpful but is not a condition for statutory rights. Complaints and applicable rules Send complaints to trgovina@polonadoo.si, call +386 2 763 00 07 or write to our postal address. We seek an amicable resolution. Slovenian law applies without depriving consumers of mandatory protection applicable in their country of habitual residence. Statutory jurisdiction rules remain unaffected. The no-reason withdrawal right described here applies to consumers, not automatically to business purchasers. The terms version in effect when ordering applies to that order. Polona d.o.o. does not recognise any alternative dispute resolution provider as competent to resolve consumer disputes. Withdrawal form To: Polona d.o.o., Strmec pri Leskovcu 48, 2285 Zgornji Leskovec, Slovenia; trgovina@polonadoo.si I hereby give notice that I withdraw from my contract for the following goods: Products: ____________________ Order number (if known): ____________________ Ordered on / received on: ____________________ Consumer name: ____________________ Consumer address: ____________________ Date: ____________________ Signature (paper submission only): ____________________ This form is optional. Send it only if you wish to withdraw.